Job Description

Supervisor - MIA Miami International Airport - Full-Time

Operations Supervisor MIA Miami International Airport - Full-Time $22.91 / hour Must be available for weekends and holidays as needed.

Benefits

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!

Company Background

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services. Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom. Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

Basic Function

The Supervisor oversees daily operations within passenger terminal areas, ensuring service quality, staff productivity, and customer satisfaction. This role involves hands-on leadership, maintenance oversight, and effective team coordination.

Key Responsibilities

• Schedule and assign staff to meet operational demands.
• Maintain a safe work environment and enforce safety protocols.
• Perform and supervise cart collection, cleaning, and equipment maintenance.
• Collaborate with staff and management to resolve operational issues.
• Monitor work quality and ensure compliance with procedures.
• Provide customer service and address inquiries or complaints.
• Communicate effectively with airport personnel and government agencies (CBP, TSA, FBI, MDP).
• Inspect and maintain equipment; report issues as needed.
• Remain professional under pressure and open to feedback.
• Other duties as assigned by management

Qualifications

• Computer and Smart Phone proficient
• Prior supervisory experience preferred.
• Strong customer service and communication skills.
• Bilingual (English/Spanish) preferred.

Education

• High School diploma required

Certifications/Licenses

• Ability to get airport badged required
• Drivers License is required

Physical Requirements

• Lift 40lbs
• Push/pull 75lbs
• Walk & stand for duration of shift

Skills

• Cleaning: Advanced
• Attention to Detail: Intermediate
• Computer: Intermediate
• Time Management: Intermediate
• Scheduling: Intermediate
• Problem Solving: Intermediate
• Decision Making: Intermediate
• Communication: Advanced
• Customer Service: Advanced
• Troubleshooting: Intermediate
• Conflict Resolution: Some Knowledge

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help

Education

• High School or better.

Experience

• Bilingual (English/Spanish)
• Supervisory experience

Licenses & Certifications

• Airport Badge
• Drivers License

Job Tags

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